I can’t find my ticket

You can have your tickets sent to you again by email in just a few steps. Use this function:

Find tickets

If you have any questions about the function, you’ll find the answers here.

Having your tickets sent again

Open the ‘Find tickets’ page.
Enter the email address you used to buy your tickets.
Click on ‘Find tickets’.

If you’re logged in, the email address of your Eventfrog account is already filled in. If we find a matching order, we’ll send you the order confirmation with your tickets again by email.

Have you changed your email address since your purchase?

Enter the old address you used at the time. We also search the addresses saved at the time of purchase, so we can find older orders too. You’ll receive the email at the address currently stored in your account.

Haven’t received an email?

Wait around 15 minutes, then check the following:

Spam folder: Have a look in the spam or promotions folder of your mailbox as well.
Spelling: Did you enter the email address correctly?
Different address: Did you perhaps buy the tickets with a different email address, for example your personal one instead of your work address? You can try another address straight away using Change email.

Still can't find your ticket?

Search your inbox for «Eventfrog» or the subject line «Thank you for your order».
Don’t forget to check your spam or junk folder – sometimes tickets end up there by mistake.
Log in to your account on Eventfrog and go to «My Tickets».

4. Open the Eventfrog app and tap on «Tickets» in the menu.

If you're still unable to find your tickets, we're happy to help: My ticket is still missing – what to do next